Returns and Refunds

Returns Policy

Live Breaks:

Any item purchased with 'LIVE BREAK' in the title are for live breaks that we will stream on Twitch. These products will be opened live for you on the channel. If you would like to cancel your order or postpone your Live break you will need to contact us immediately for us to do so.

We accept all Returns 24 Hours Prior to your Live Break. 

We do not accept any Refunds when the Live Break has commenced. Once your pack has been opened the sale will then be final and no refund/exchange can take place after this.

 

All other non-Live Break products

All products that are not marked for 'LIVE BREAK's, can be returned for any reason within 14 days of the initial purchase providing you have your order receipt email and they are still in the same condition. Return postage must be paid for by the customer and our P&P charges will not be refunded.

Refunds will be given for any items returned to us in the same condition you received it, unused, unopened, with tags and in the original packaging. We cannot accept returns of any opened items in any circumstance.

Damaged items can be returned within 14 days of the initial purchase. Once received we will endeavour to replace the damaged item like for like. Failing that a full refund will be given.

Any return postage costs must be paid by the customer for unwanted items. Items returned due to damage will be covered.

Sealed product and accessories must be returned in their original packaging, undamaged and unopened.

Any faults within product including but not limited to, error cards, missing cards ect are not liable for return to us. This must be sorted with the manufacturer, we will however provide all the assistance we can.

While we take all reasonable steps to ensure a fast and reliable service, we do not accept liability for any supplementary costs incurred by customers caused by damaged or faulty goods or delayed, lost or misrouted orders.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns Procedure

To start a return, please contact us at support@eclipsecards.com if you need to arrange a return. Items sent back to us without first requesting a return will not be accepted.  Once agreed we will provide an address the item(s) can be returned to.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit be applied to your original method of payment. This should show up on your card statement within 7 days.

Cancelation / Amendments Policy

Customers have the right to cancel or amend any order before it has been dispatched. If you want to cancel or amend an order before dispatch, that is not a problem, simply let us know and we will be happy to cancel/amend the order. If your items have been dispatched then you may simply return your item in accordance to our Returns Policy. 

If the customer wishes to amend or cancel an order after dispatch the customer will be liable for the costs incurred.